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PRIVACY & COOKIES POLICY

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter/purchase a product.
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We will also tell you about your privacy rights and how the data protection laws protect you.
This website is not intended for children and we do not knowingly collect data relating to children.

Data controller(s)

The Richard Harvey Collection is the data controller and responsible for your personal data (collectively referred to as The Richard Harvey Collection, "we", "us" or "our" in this privacy notice).
Our contact details are:
REGISTERED OFFICE: Vectis House, Banbury Street, Kineton, Warwick CV35 0JS,
EMAIL ADDRESS: enquiries@rhcollection.co.uk,
POSTAL ADDRESS: 28 Church Street, Shipston on Stour, Warwickshire CV36 4AP,
TELEPHONE NUMBER: 01608 662168.
For all data matters contact Richard and Louise Harvey on 01608 662168 or by email at enquiries@rhcollection.co.uk.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
The data that we have to collect from you is so that we can provide you with our services, for example when you order items from us. We do our best to make sure that we do not collect excessive information from you and limit it only to what is necessary for us to provide the service you require.
The data we collect includes:

  • Identity Data includes FIRST NAME/LAST NAME
  • Contact Data includes BILLING ADDRESS/DELIVERY ADDRESS/EMAIL ADDRESS/ TELEPHONE NUMBERS
  • Transaction Data includes DETAILS ABOUT PAYMENTS TO AND FROM YOU and YOUR PURCHASE HISTORY
  • Usage Data includes INFORMATION ABOUT HOW YOU USE OUR WEBSITE, PRODUCTS AND SERVICES
  • Marketing and Communications Data includes YOUR PREFERENCES IN RECEIVING MARKETING FROM US AND OUR THIRD PARTIES/YOUR COMMUNICATION PREFERENCES

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you. You may give us your IDENTITY, CONTACT AND FINANCIAL DATA by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you i.) Purchase our products, ii) Create an account on our website, iii) Subscribe to our newsletter, iv) Request marketing to be sent to you, v.) Enquire about a product

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    Promotional offers from us

    You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

    Opting out

    You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting The Richard Harvey Collection Ltd via email: enquiries@rhcollection.co.uk
    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase or other transactions.

    Change of purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please call Richard and Louise Harvey on 01608 662168 or by email – enquiries@rhcollection.co.uk
    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    WHO WE SHARE YOUR PERSONAL DATA WITH

    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

    • Internal Third Parties such as members of our staff
    • External Third Parties Services such as:
    • Our trusted website providers who are our data processors - Intelligent Retail Ltd, Consort House, 42 Bone Lane, Newbury, Berkshire, RG14 5RD, UK - who provide IT and system administration services as well as the hosting of our site
    • Our trusted delivery and courier services who need the information in order to deliver an item to you
    • Our trusted automated newsletter provider Mailchimp
    • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances
    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    Many of our external third parties are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

    DATA SECURITY

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    DATA RETENTION

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
    In some circumstances you can ask us to delete your data: see YOUR LEGAL RIGHTS below for further information.
    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    YOUR LEGAL RIGHTS

    Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

    • The right to request a copy of the personal data which we hold about you;
    • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
    • The right to request your personal data is erased where it is no longer necessary to retain such data;
    • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
    • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
    • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
    • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

    If you wish to exercise any of the rights set out above, please contact Richard and Louise Harvey on 01608 662168 or via email: enquiries@rhcollection.co.uk

    No fee required – with some exceptions

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

    Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

    QUERIES, REQUESTS OR CONCERNS

    To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact Richard and Louise Harvey on 01608 662168.

    If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

    Cookies

    Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

    We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

    • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
    • Google Maps. [Cookie name: NNID PREF]

    You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

    Learn how to remove cookies set on your device.

    We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

     
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