Skip to content


What if I change my mind about my purchase? 

If you’re item was bought online with us and for some reason you don’t wish to keep it, please notify us within 14 days of the date you received the item. The item must then be received by us within 14 days from the date you notified us of your intention to return the item. Please note that you are responsible for the costs of returning the items to us unless we delivered the item to you in error.

All return items must have original tags and packaging; and have not been installed, used, modified or damaged. As return shipping is your responsibility, you may want to obtain proof of postage and appropriate insurance as we cannot be held liable for items which are not received by us or are returned damaged during return transit.

We will refund you within 14 working days of our receiving the item in the original packaging and undamaged. Original shipping costs will also be refunded at this time, however any additional costs such as express delivery and gift-wrapping cannot be refunded.

Some exceptions where we cannot accept returns :-

  • Items that have been customised
  • Personal order for you only
  • Sale items
  • Sealed items where the seal has been broken after delivery
  • Gift Vouchers
  • An item that has been used beyond handling for the extent necessary to establish the nature, characteristics and functioning of the item (such as you would, for example handle a display item in a shop)

What if my order arrives damaged? 

We really do take care to make sure items are packaged securely to withstand damage during shipping. However, if an item looks damaged or parts are missing, please contact us as soon as possible on 01608 662168 and email us at with a description and photo’s of the damages and we will arrange a free return of the item or shipment of the missing part(s).

*Please note that if your item appears damaged upon delivery, write "Package Damaged" when you sign for the parcel. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and where possible we will send you a new one. If you refuse delivery, please notify us straight away so that we can expect the return shipment.

What if my order is faulty? 

If upon unpacking your purchase you find that your item is faulty then simply contact us on 01608 662168 and email us at with a description and/or photo’s of the fault so that we can arrange a free return of the item.

Replacement or refund

For faulty or damaged items, you have the option of a replacement (if available) or a refund (if it’s within 30 days of you possessing the goods). Should you opt for a replacement we will make every effort to obtain the necessary replacement(s) as quickly as possible at no extra cost to you. Alternatively, if you opt for a refund, these are issued no later than 30 calendar days after receipt of the returned item(s) via the same method of payment used when you purchased the item(s). The refund will include the original delivery costs.

If a fault develops after 30 days of the goods being in your possession you may need to further prove that the fault was present at the time you took possession of the goods before we are able to offer a repair or replacement.

Our goal is to make buying online easy, safe and efficient and in the first instance, we would always encourage you to please contact us and we will make every effort to resolve any issue.


We are very sorry, but the browser you are visting us with is outdated and not complient with our website security.

Please upgrade your browser to a modern secure version to view our website.