To order a product call 01608 662168

FAQ's
Please note, these FAQ’s also form part of our terms and conditions.

How do I place an order?

There are 3 easy ways to place an order:-

• Pop in to our showrooms and place your order with a member of our team. We will be able to offer you any further advice on finishing touches, and, help with any other queries you have. We are situated at 28 Church Street, Shipston on Stour, Warwickshire, CV36 4AP
• Call us on 01608 662168 and place your order by phone
• Email us at enquiries@rhcollection.co.uk with your order

If you're ordering a large piece of furniture, please check first that it will fit through your doorways and/or up your stairs. In some cases we can offer our assistance in helping you to do this if you live within the local vicinity.

When do I pay?

Payment will be taken at point of sale if the item is in stock. As we are a small company, sometimes our pieces have to be ordered, and we will ask for a 25% non-refundable deposit when the order is placed. In the case of specific custom-made (be-spoke) pieces we will require a 50% non-refundable deposit.

Full payment or balance is required to be paid prior to delivery.

What payment methods do you accept?

You can pay by credit, debit card (except Amex), cheque or cash.

How long do I have to wait for delivery?

Many items that we have in our showrooms are available for immediate delivery or collection. If your item is not in stock, we'll place the order on receipt of your deposit. Lead times can vary but we can provide you with an approximate lead time prior to order, and we will always keep you informed as to the progress of your order.

Will my furniture be identical to the showroom/website items?

Colour variations in the furniture may differ slightly which we cannot accept responsibility for. For instance, each piece of solid wood or natural aniline leather is unique in its grain and colour tone. This is the nature of any natural product.

All measurements are given for guidance purposes only, and, should be checked before ordering your products as the seller cannot accept responsibility for typing errors on this site.

Can you deliver?

We offer a free delivery service for larger items to customers within the local vicinity. For non-local deliveries a charge will apply and will be agreed at time of sale.

We will need to know about any access difficulties at your property prior to any scheduled delivery.

Will I have to do any lifting or assembly?

We want to make it as easy as possible for our customers, and in most cases we will be delivering your furniture using our own team, who will unpack, and, if necessary assemble your furniture in situ. This will be agreed at the time of sale.

What do I need to do on the day of my delivery?

Please remove any fragile items from the area where you want your furniture positioned, especially if we're delivering a bulky item. Equally, if you're concerned about marking floors or carpets it might be a good idea to put down a dust sheet for its arrival.

What happens if my purchase is damaged?

If we deliver your furniture, we will also unpack and check the items before we leave your premises. If we haven’t delivered your furniture, in order for an exchange please notify us of any damages within 48 hours of receipt. Thereafter we cannot accept responsibility for damages.

Can I cancel my order?

If you need to cancel your order at any time before delivery, we'll refund all but your non-refundable deposit.

What is the refund policy?

Once your furniture has been delivered The Richard Harvey Collection offers a no quibble 7 day return policy. If for any reason you decide that you do not want to keep all or some of your furniture then please confirm to us in writing via e-mail or letter within 7 working days. We will ensure you receive a full refund of the cost of the goods within 30 days. We cannot refund any delivery charges incurred.

Please note that it is not possible to offer the 7 day return policy for items which have been made to order, i.e. the goods were non-stock items and were made for you upon your order.

If you do cancel some or all of your furniture it is the buyers responsibility to return the goods to The Richard Harvey Collection within 14 days. You can make and pay for the arrangements yourself or ask The Richard Harvey Collection to make the collection. The Richard Harvey Collection will charge the original delivery fee (if applicable) plus an additional 55 GBP to make the collection. This charge will be deducted from your refund.

In the event of furniture being returned to The Richard Harvey Collection, we expect the customer to take a ‘reasonable duty of care’ while the furniture is still in your care. The Richard Harvey Collection will only accept the return / collection if the goods are properly packaged in their undamaged original packaging. For self assembly items to be returned, such as a wardrobe, they must be in their original packaging and cannot be returned once assembled or part assembly has taken place.